August 29, 2017
The Bottom Line:
Survey uncovers the companies that get high and low marks for customer service
The Full Story:
New research by 24/7 Wall St. and Zogby Analytics reveals the companies with the best and worst customer service
For an eighth year in a row, Amazon tops the Hall of Fame list for best customer service, followed by Apple and Costco
The Hall of Shame list for the worst customer service features a lot of cable service providers, with Comcast getting the absolute worst marks yet again this year
Is there anything more annoying that trying to call a company with a question or complaint and getting someone totally incompetent on the other end, if you can get a real live person at all? Well, there are certainly some companies that handle customer service way better than others and thanks to new research by 24/7 Wall St. and Zogby Analytics we now know the best and worst out there.
The poll surveyed 1,500 adults regarding customer service at 151 of America's best-known companies to come up with their annual Customer Service Hall of Fame list for those that get high marks, and the Hall of Shame list for those who fail miserably.
On the positive side, 13 companies received “excellent” marks for customer service and for an eighth year in a row, Amazon tops the Hall of Fame list, followed by Apple and Costco.
Customer Service Hall of Fame
8- American Express
On the flipside, 12 companies earned “poor” marks for customer service. Not surprising, a lot of the companies on the Hall of Shame list are cable service providers, with Comcast getting the absolute worst marks again this year, followed by Bank of America, Wells Fargo and Sprint.
Customer Service Hall of Shame
2- Bank of America
3- Wells Fargo
7- DISH Network
8- Cox Communications
9 - Spirit Airlines
10- United Airlines
11- Verizon Fios
Source: 24/7 Wall Street
Do you agree with the companies on the Hall of Shame/Fame lists? Have you ever had a bad experience with any of the companies that get high marks for customer service?
What is the worst customer service you’ve ever experienced? Did it stop you from ever using that company again?
What is the best customer service you’ve ever experienced? Are you loyal to that company because of it?
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